A transaction that fails for a reason that it is directly attributable to Groscope, and for which the user receives a corresponding confirmation from the associated payment gateway will be refunded automatically back to the account of the user in a time period of 3 to 21 working days, from the date on which the original transaction has taken place.
Note: The amount pertaining to the applicable taxes and the payment gateway charges will not be refunded.
In cases in which the user receives the successful payment completion confirmation but does not get the services, the user is required to register a complaint with Groscope. This complaint can be logged by sending an email to our Customer Care email ID provided on the website.
We will conduct a complete inquiry upon receiving the complaint registered by the user. Refund of the payment will be provided to the user account on the basis of results of the inquiry. Please note that in all cases, the liability is restricted only to provide a valid refund to the extent of the payment received by us. Groscope is not responsible for any consequential liability or claim that may be associated with the failure of the services of our system.
Our delivery policy guarantees that products and services will be delivered within 3 to 7 days of placing your order. To ensure a smooth transaction, all payments must be made online prior to delivery. We strive to process and ship your order as quickly as possible.
For any questions or concerns regarding your delivery, please don't hesitate to reach out to our customer support team.
We thank you for transacting with us and look forward to a bright and successful future for our partnership.
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